Frequently Asked Questions

DELIVERY


When will the first arrangement of a subscription be delivered?

We can deliver the first arrangement on any weekday. Order by 12 noon and your first arrangement can be delivered the following day. You can specify the  first delivery date at Checkout.

 

If you do not specify a first delivery date, we will deliver according to our  delivery schedule.

 

Where can I find your Subscriptions delivery schedule?

Click here for our delivery schedule. We currently deliver to most areas within Hong Kong Island as well as parts of Kowloon, and we are constantly expanding. If your delivery location is outside of these areas, send us an email at customer@pacificpetals.com and we will see what we can do.

 

When do you deliver?

We usually deliver every weekday except for Public Holidays, and aim to deliver between 7am to 7pm. We also deliver on Valentine’s Day, if it falls on a weekend, as well as Mother’s Day and Father’s Day.

 

How much are the delivery charges?

NOTHING for Subscription orders! We are currently offering free delivery within Hong Kong and Kowloon (see delivery schedule).

 

For Occasions orders, delivery fees are $70 for Hong Kong Island, $70 for Kowloon, and $150 for New Territories.