Seasonal Substitution

We atĀ Pacific Petals are dedicated to your satisfaction. Every effort is made to match your orders look as possibly same as that of the product pictures which you are ordering. However, due to seasonal nature of flowers and a number of unpredictable factors, some items might not be in stock.Ā In such case,Ā Pacific Petals reserves the right to substitute any of the items based on availability and we ensure that the items replaced will be of equivalent value or higher value and feature similar style and color just asĀ the original product. Please keep in mind that we may go ahead with a substitution without notifying you in order to prevent any delays.

Colors, shapes, and sizes may vary depending of the grower or season, please keep this in mind when you are placing your order with a color that youā€™ve seen in photos, a magazine or a design book.

Product prices ,colors, availability

Majority of our flowers are bought from our suppliers in flower auctions and soĀ the price and availability can fluctuate daily due to seasonality reason. All prices and availability listed on the site are therefore subject to change on a daily basis. The prices indicated are the prices of the day in the site and might not be the same on other delivery dates. Prices may change, yet the prices shown in the site help to give customers a general idea of flower types and foliage types available during normal seasons. Please keep in mind that the prices may be adjusted accordingly during peak seasons including the dates before Christmas, Chinese New Year, Valentineā€™s Day period and Motherā€™s Day period. In the event a product (including flowers, foliage and floral arrangements and other gift products) is not available, or listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we will try to contact you to discuss other available options. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and charged by your credit card. If your credit card has already been charged for the purchase and your order is cancelled, we will reimburse an amount to you agreeable by you and us.